Support

Frequently Asked Questions

Everything you need to know about PaceIntel memberships, selections, and how the service works.

About PaceIntel

PaceIntel is a subscription service that publishes data-driven horse racing selections. We focus on fewer, higher-conviction opportunities rather than tipping every race.

PaceIntel is for punters who prefer a selective, disciplined approach to racing and want transparent published results rather than hype or volume tipping.

Yes. PaceIntel includes a public track record page so visitors can review performance history and transparency measures before subscribing.

Selections and Results

Selections are published before the first race covered for that day, usually by 12:30PM AEST. Timing can vary depending on the race schedule and final processing.

Yes. PaceIntel publishes the 2 Best of Day selections every day. What can vary from day to day is whether additional Pro Bets or PaceIntel Signals are published, as those only appear when the model identifies qualifying edge.

Best of Day is our highest-conviction daily shortlist. These are the top-ranked selections for the day based on our model and qualification rules.

Pro Bets are additional daily selections that meet internal qualification thresholds but are separate from the top-ranked Best of Day shortlist.

PaceIntel Signals are premium opportunities published only when the model detects qualifying edge under stricter conditions. They are included in the Every Race Day plan only.

Morning Odds are the available prices captured around the time selections are published. They are shown as a reference point for transparency and archive comparison. Full explanation →

Racing markets move throughout the day as money enters the market and bookmakers adjust prices. The odds available later may differ from the Morning Odds shown on the site.

Selections are recorded in the archive and tracked against published outcomes. Strike rate and ROI figures are based on recorded results in the PaceIntel archive. How results tracking works →

Memberships and Billing

Weekend members receive Best of Day selections and Pro Bets selections on Saturday and Sunday, plus archive access, results tracking, and CSV/print downloads where available.

Every Race Day members receive Best of Day selections and Pro Bets selections on all scheduled race days, plus PaceIntel Signals when qualifying opportunities appear. Archive access and results tracking are included.

Every Race Day memberships are intentionally capped to help protect price integrity in thinner weekday betting pools. This helps reduce the risk of too many members affecting available prices on smaller-volume selections. Full reasoning →

Every Race Day memberships are intentionally capped to help protect price integrity in thinner weekday betting pools. This helps reduce the risk of too many members affecting available prices on smaller-volume selections and supports a more realistic service for existing subscribers.

If Every Race Day reaches capacity, new members cannot join immediately. When that happens, the site will show either a full status or a waitlist option.

Yes. You can cancel at any time. Cancellation stops future renewals, and access continues until the end of the current billing period unless otherwise stated.

Yes, where availability allows. If Every Race Day is at capacity, upgrades into that plan may be unavailable until a place opens.

Refunds are generally not offered for partial billing periods or change-of-mind purchases unless required by law. Refer to the Terms of Service for the full refund position.

Account and Access

Access is usually activated shortly after successful payment. In some cases there may be a short delay while account and subscription status finish syncing.

Check your spam, junk, or promotions folders first. If the email still has not arrived, contact support@paceintel.com.au and we can help.

If a renewal payment fails, your subscription status may be affected until payment is updated or retried successfully. You may be prompted to update your payment details.

Risk and Responsibility

No. Past results are not indicative of future results. No profit is guaranteed and outcomes can vary.

No. PaceIntel does not guarantee winnings, profit, or any specific betting outcome.

Yes. Gambling involves risk and betting should only be done within your means. Selections are general information only and should not be treated as guaranteed outcomes. If you or someone you know needs support, contact Gambling Help Online or call 1800 858 858.

Still have questions?

Contact us at support@paceintel.com.au and we'll get back to you.

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